Frequently asked question
Choose the item you wish to purchase, add it to your cart, and proceed to the checkout section. Fill in your shipping information and then finalize your purchase by selecting the checkout option.
Valid Days of Exchange: Any article purchased online can be exchanged from our online stores within 15 days, once the article has been delivered, given that the customer has proof of purchase. Online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup. Proof of Purchase: The online order confirmation email. Conditions Qualified for Exchange: Articles are qualified for change only if they are unused, all boxes are sealed, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong shade, or incorrect Process of Online Exchange: It usually takes 10-15 days to complete the online exchange process after it has been verified. If customers are full fill the above condition for exchange policy then then the article will be picked up from the customer’s doorstep. Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange
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All orders within Pakistan are routed through Trax courier services. All our domestic clients will be provided with a tracking ID when the order is dispatched. Upon placing an order, you will receive a verification call or SMS from our Customer Service to confirm the order. If you fail to verify, your order will be automatically cancelled after 3 days (only applicable to purchases made through Cash on Delivery method). Once the order is verified, it will be dispatched within 1-2 working days and will be delivered to you within 4-5 working days.
PAYMENT: For your convenience, we offer multiple payment methods for domestic orders that are secure and encrypted. Cash On Delivery (Domestic Orders Only) COD is available for nationwide orders. You will have to pay the required amount in cash at the time of the delivery to the courier, and will be provided with a receipt along with your purchase. Please cross verify your order number received with your order confirmation email against the receipt. There are no additional charges for Cash on Delivery orders. Online Payments – Easy Paisa / Debit Card / Credit Card (Domestic Orders) We offer end to end encrypted Easy Paisa / Debit card / Credit card payments. Our payment gateways are authenticated and verified by 3-D secure. 3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions. You will be redirected to Easy Paisa safe payment gateway to make payments via the following Easy paisa / Debit / credit cards. o Easy Paisa Mobile Account o VISA o MASTER