Delivery within Pakistan

All orders within Pakistan are routed through Trax courier services. All our domestic clients will be provided with a tracking ID when the order is dispatched. Upon placing an order, you will receive a verification call or SMS from our Customer Service to confirm the order. If you fail to verify, your order will be automatically cancelled after 3 days (only applicable to purchases made through Cash on Delivery method). Once the order is verified, it will be dispatched within 1-2 working days and will be delivered to you within 4-5 working days.

Exchange & Return Policy:

At She Beauty, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Valid Days of Exchange:

Any article purchased online can be exchanged from our online stores within 15 days, once the article has been delivered, given that the customer has proof of purchase. Online exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange pickup. Proof of Purchase: The online order confirmation email.

Conditions Qualified for Exchange:

Articles are qualified for change only if they are unused, all boxes are sealed, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in the wrong shade, or incorrect

Process of Online Exchange:

It usually takes 10-15 days to complete the online exchange process after it has been verified. If customers are full fill the above condition for exchange policy then then the article will be picked up from the customer’s doorstep.

Items not Allowed for Exchange:

Articles purchased on discount or on sale are not qualified for exchange

Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at support@shebeauty.com.pk . Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article

RETURN POLICY

She Beauty does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this. Refund Policy:Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store , which can be used immediately or in the future.

ORDER CANCELLATION

Customers can cancel orders at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount .As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order. She Beauty holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.